Shipping/Policies

Shipping/Policies

Shipping

We offer the following shipping options (costs are subject to change):

UPS Ground: cost is generally 15% of the cost of the order.

UPS Second Day Air

UPS Next Day Air

Payment Methods

If you are interested in purchasing anything on this site, we accept Mastercard, Visa.

You may also call 1-317-627-6084 to make an order over the phone. If you use a credit card, your order will ship immediately. If you pay by personal check, your order will ship 5 business days after we receive your check.

Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

Shipping Information

We ship our trees to arrive in 3 - 4 days.
Circle City Bonsai does everything possible to assure that your tree arrives quickly and in healthy condition. Therefore, we ship all trees to arrive in no more than 3-4 days. To prevent trees from being held by the carrier (we do not ship to PO boxes ) over the long weekends, we ship on Mondays and Tuesdays so that all orders arrive before the end of the week. Orders received on Wednesday, Thursday and Friday will be shipped the following Monday.
International Shipments
We do not ship Internationally (including Canada and Mexico)
Surcharge
Shipments to Alaska, Hawaii, Puerto Rico and United States Virgin Islands add $15.00 surcharge.
Cold Weather Shipping
We may delay the shipment of your tender tropical tree order until the weather warms up enough to avoid frost damage during transit. Should that be necessary we will contact you at that time.

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